Help & Support

Support Center

Get help from our dedicated support team. We're here to assist you with any questions or issues.

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How can we help you?

Choose the department that best matches your needs to reach the right team quickly.

Emergency & 24/7 Support

Urgent issues requiring immediate assistance — available around the clock.

AT: +43 (0)720 022 700
DE: +49 (0)8131 385 3978
Int: +45 32 330 082
support@s-e-t-t.com

Groups & MICE

Questions about group bookings, management, and group-specific features.

Sport & Events

Assistance with sports events, group travel for sporting fixtures, and related bookings.

Technical Support

Software issues, API integrations, login problems, and technical troubleshooting.

Finance & Billing

Invoicing questions, payment issues, credit line management, and refunds.

Hotel Contracting

Partnership agreements, contract questions, and hotel integration support.

Send us a message

Use our contact form to get in touch with the right department. We'll respond within 24 hours.

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Response Times

Emergency (24/7)

Immediate assistance available at any time, day or night, for critical issues.

Business Hours

Response within 4–8 hours during Mon–Fri, 9:00–18:00 CET.

Standard Support

Response within 24 hours for general inquiries and non-urgent matters.