Getting Started
How do I create an account and get set up?
The only way to register is through our online signup form. SETT Hub is a B2B-only platform exclusively for travel industry professionals.
When registering, please make sure to:
- Use your business email address (not a personal email)
- Provide your complete company details and registration numbers
- Upload a high-resolution logo — our platform is fully white-labelled, so your logo will appear on all documents and communications to your clients
- Fill in all fields completely so we have everything we need to activate your account
What information do I need to register?
To complete your registration, you'll need:
- Your company's legal name and business registration number
- A business email address and business website
- Your IATA number or equivalent trade license
- Company address and VAT/tax number
- A high-resolution company logo (for white-label documents)
Please ensure all information is accurate and complete — this helps us set up your account quickly.
Is my data secure on SETT Hub?
Payments & Billing
Learn about payment methods, invoicing, and billing options
What payment methods do you accept?
When will I receive my invoice?
Do you offer payment plans or credit lines?
Yes, but credit lines are only available to partners who have an established, long-term relationship with us.
All new partners start with deposit-based payments. This means you can search, reserve, and book — but payment must be completed before the booking deadline (i.e. before the booking becomes a confirmed, non-refundable reservation). Once you've built a track record with us, credit line options can be discussed with your account manager.
Groups Online
What is Groups Online and how does it work?
Groups Online is not a platform — it's our dedicated team of group travel experts spread across 19 (soon 20) offices worldwide. When you submit a group request, our specialists prepare a complete, customised group offer and deliver it to you within 24 hours.
We handle everything from sourcing and negotiating rates to coordinating rooming lists and special requirements — so you can focus on your client.
How many guests can a group booking handle?
We handle groups of all sizes, typically starting from 10 guests. We've successfully managed groups of up to 6,000 participants — while that's exceptional, it shows there's virtually no limit to what we can coordinate.
For groups of more than 200 persons, it is required that a member of our team is present on-site to ensure smooth operations. This on-site support will be quoted and invoiced accordingly.
Ticket Shop
How do I browse and book tickets?
Visit our Ticket Shop to browse available events, attractions, and experiences. Search by event, date, or destination, view pricing and availability, add tickets to your cart, and check out. Confirmation is instant.
Go to Ticket ShopCan I resell or transfer tickets?
What if I lose my ticket?
Account & Settings
How do I update my profile information?
How do I change my password?
Can I delete my account?
Technical Support
What browsers do you support?
Is there a mobile app for SETT Hub?
How do I…?
The most common operational questions — step by step with SETT Hub screenshots.
Where do I open the Search?
- Log in to SETT Hub (booking.s-e-t-t.com).
- Select the Reservation workspace.
- Top-right click "Go To Search Page" — or use the tabs "Hotel / Flight / Transfer / Activities" directly.
- Required fields: GOING TO (destination), CHECK-IN, CHECK-OUT, ROOMS, ADULTS, CURRENCY, NATIONALITY, RESIDENCE. Optional: enter a specific hotel name for targeted search.
- Sidebar lists all available suppliers (Abreu, AIC, BookMe Maldives, Dida Travel, DOTW, Expedia Group, etc.) — defaults to "Select ALL". Deselect specific bedbanks for narrower searches.
- Click "Search" → results list loads.
How do I filter for refundable rates only?
- Run a search as above → in the results list, click the desired hotel → room options expand.
- Above the rooms list, top-left: checkbox "Free Cancellation" (next to the "Room Name" filter).
- Tick "Free Cancellation" → list auto-filters.
- All rows showing "Charges will apply upon cancellation" disappear — only rates with "Free Cancellation until [date]" remain.
- Tip: When the client needs flexibility or wants to hold options open, this filter is essential. Watch the date after "Free Cancellation until" — until then cancellation is free, after that the hotel's cancellation policy applies.
How do I search for a specific room type?
- Open hotel detail page → above the rooms list: input field "Room Name" (right of the "Free Cancellation" checkbox).
- Type a search term — e.g. "twin" or "suite" or "double" → click "Filter" → list shows only rooms whose name contains the term. Case-insensitive.
- Useful search terms: "twin" (twin beds), "double" (double bed), "suite", "comfort" (comfort category), "superior", "junior", "family". One term per filter — no multi-word search.
- Caveat: Hotels name rooms differently — e.g. "Comfort Twin Room" vs "Double Room 1 Full Bed (Twin)" vs "Triple Room 1 Queen Bed And 1 Twin Bed". Always check the bed-layout detail in the room name. Filter "twin" matches ALL three examples.
Where do I set my commission/markup?
- Top-right click the gear icon ⚙ (or "Einstellungen / Settings" in the main nav next to "+ New Reservation").
- Left sidebar (green "Administration" section): select the "% Markups / Aufschläge" tab.
- In the "Commission Details" table, enter the desired percentage per reservation type: Hotel Reservations, Transfer Reservations, Flight Reservations, Activity Reservations, Other. For Flight there are additional Flat-Fees per Pax / Adult / Child / Infant.
- Optionally adjust the "Show Net Price" checkbox (on by default). Click the green "Save" button. Important: changes may take up to 30 minutes to take effect on new bookings.
- Per-booking override: during a single booking, the markup can be adjusted individually — the default is pre-filled and overridable. White-label effect: the end client only sees the final sale price, your margin stays invisible in white-label documents.
Where do I see my credit line?
- Click your username in the top-right — e.g. "Welcome, [Firstname] from [Company]". Dropdown menu opens.
- Visible directly in the dropdown: "Credit remaining: €X" and "Credit limit: €X".
- The difference between credit limit and "Credit remaining" = credit currently consumed by open bookings.
- For a detailed breakdown — open bookings, outstanding balance, payment dates: click "My Profile" in the same dropdown.
Where do I see my invoices?
- Top bar, far right: click "$ My Invoices" (next to "User Management"). Opens the Finance section.
- Left sidebar: two tabs — "My Invoices" (active, list of all invoices) and "Company Invoice Details" (recipient data — company, address, VAT ID, shown as recipient on every invoice).
- Table "Agent Invoices" with 12 columns: Booking (e.g. DE36778257946), Number (INV-XXXX-YY), Type ("I" = Invoice / "CN" = Credit Note), Date, Due Date, Total, Paid, Balance, Payments, Linked to (CN ↔ original invoice link), Debited, Credited.
- Filter: search field + "Filter" button at top. Active filters are shown (e.g. "Agency"). Per row, two icons on the right: eye icon = detail view, PDF icon = direct download (white-label PDF with your logo if uploaded).
- Buttons top right: "Generate New Invoice" (create an invoice manually, outside a booking — e.g. for service fees) and "Export" (CSV/Excel export of the entire filtered list for accounting/DATEV). Tip: upload logo for white-label PDFs under ⚙ → Administration → Branding.
Looking for something else?
Write to our support team — reply within office hours, 24/7 emergency support for clients in transit.
Contact supportHelp Videos
Watch step-by-step tutorials on how to use S-E-T-T Hub — from making your first booking to managing invoices.
