From first registration to invoicing — everything you need to know about S-E-T-T Hub, step by step.
The first step: register your agency with S-E-T-T. We activate your access within 24 hours.
The only way to register is through our online signup form. S-E-T-T Hub is a B2B-only platform exclusively for travel industry professionals.
When registering, please make sure to:
To complete your registration, you'll need:
Please ensure all information is accurate and complete — this helps us set up your account quickly.
Yes, we use industry-standard encryption and security protocols to protect your data. All information is stored securely and processed in compliance with GDPR and other applicable privacy regulations.
Your S-E-T-T Hub account: update profile, change password, adjust security settings.
Every new S-E-T-T Hub partner starts here. In under five minutes you set up your password, sign in, and know exactly where to get help.
Full guide →Go to your account settings in S-E-T-T Hub and select 'Profile'. Edit your name, email, phone number, and address as needed. Click 'Save Changes' to update.
Visit your account settings, select 'Security', and click 'Change Password'. Enter your current password followed by your new password.
Account deletion cannot be done by yourself. Please contact your account manager or reach out to support@s-e-t-t.com to request deletion. Note that booking history and invoices are retained for legal record-keeping purposes.
After login the search opens directly. Find the right hotel efficiently — with filters for refundable rates and room types.
Create bookings, generate vouchers, set your own commission (mark-up) — including white-label documents with your logo.
Payment methods, invoices, credit line and statement of account (SOA) — the complete payment process explained.
Full guide: credit limit, SOA, SEPA — pay as usual, no pre-payment.
We accept all common payment methods including bank transfers (SEPA), credit cards (Visa, Mastercard, American Express), and agency contracts. Please note that credit card payments are subject to processing fees. Payment terms and methods depend on your agency agreement and can be discussed during setup.
You will always receive your invoice before your booking becomes non-refundable. This means your invoice arrives before the cancellation deadline, giving you full transparency on costs before the booking is finalised. Invoices can also be downloaded anytime from your S-E-T-T Hub dashboard.
Yes, but credit lines are only available to partners who have an established, long-term relationship with us.
All new partners start with deposit-based payments. This means you can search, reserve, and book — but payment must be completed before the booking deadline (i.e. before the booking becomes a confirmed, non-refundable reservation). Once you've built a track record with us, credit line options can be discussed with your account manager.
Click your username in the top-right — e.g. "Welcome, [Firstname] from [Company]". Dropdown menu opens.
Visible directly in the dropdown: "Credit remaining: €X" and "Credit limit: €X".
The Hotel Confirmation Number issued directly by the hotel — what it does and how to add it to the voucher →
Everything on Groups, Ticket Shop, Back Office and technical topics — at a glance.
Watch step-by-step tutorials on how to use S-E-T-T Hub — from making your first booking to managing invoices.
In under 5 minutes: create your password and log in.
Comprehensive overview of S-E-T-T business areas and a detailed training session on the Hub platform.
See how fast and simple it is to search for hotels, select a room and complete your booking.
Understand the two booking statuses: optional bookings held temporarily vs. confirmed reservations.
A complete guide to viewing your booking history, accessing invoices and handling payments through the Hub.
All videos, playlists, updates.
Didn't find what you're looking for? Our support team is here to help.
Contact Support →What the Hotel Confirmation Number is — and why we pass it on.