Getting Started
How do I create an account and get set up?
The only way to register is through our online signup form. SETT Hub is a B2B-only platform exclusively for travel industry professionals.
When registering, please make sure to:
- Use your business email address (not a personal email)
- Provide your complete company details and registration numbers
- Upload a high-resolution logo — our platform is fully white-labelled, so your logo will appear on all documents and communications to your clients
- Fill in all fields completely so we have everything we need to activate your account
What information do I need to register?
To complete your registration, you'll need:
- Your company's legal name and business registration number
- A business email address and business website
- Your IATA number or equivalent trade license
- Company address and VAT/tax number
- A high-resolution company logo (for white-label documents)
Please ensure all information is accurate and complete — this helps us set up your account quickly.
Is my data secure on SETT Hub?
Payments & Billing
Learn about payment methods, invoicing, and billing options
What payment methods do you accept?
When will I receive my invoice?
Do you offer payment plans or credit lines?
Yes, but credit lines are only available to partners who have an established, long-term relationship with us.
All new partners start with deposit-based payments. This means you can search, reserve, and book — but payment must be completed before the booking deadline (i.e. before the booking becomes a confirmed, non-refundable reservation). Once you've built a track record with us, credit line options can be discussed with your account manager.
Groups Online
What is Groups Online and how does it work?
Groups Online is not a platform — it's our dedicated team of group travel experts spread across 19 (soon 20) offices worldwide. When you submit a group request, our specialists prepare a complete, customised group offer and deliver it to you within 24 hours.
We handle everything from sourcing and negotiating rates to coordinating rooming lists and special requirements — so you can focus on your client.
How many guests can a group booking handle?
We handle groups of all sizes, typically starting from 10 guests. We've successfully managed groups of up to 6,000 participants — while that's exceptional, it shows there's virtually no limit to what we can coordinate.
For groups of more than 200 persons, it is required that a member of our team is present on-site to ensure smooth operations. This on-site support will be quoted and invoiced accordingly.
Ticket Shop
How do I browse and book tickets?
Visit our Ticket Shop to browse available events, attractions, and experiences. Search by event, date, or destination, view pricing and availability, add tickets to your cart, and check out. Confirmation is instant.
Go to Ticket ShopCan I resell or transfer tickets?
What if I lose my ticket?
Account & Settings
How do I update my profile information?
How do I change my password?
Can I delete my account?
Technical Support
What browsers do you support?
Is there a mobile app for SETT Hub?
Help Videos
Watch step-by-step tutorials on how to use S-E-T-T Hub — from making your first booking to managing invoices.
Getting Started
56:58
SETT Presentation 2026: Business Areas & Hub Training
Comprehensive overview of S-E-T-T business areas and a detailed training session on the Hub platform.
Hotel Booking
2:27
Hotel Booking Made Easy: Book in Under 2 Minutes
See how fast and simple it is to search for hotels, select a room and complete your booking.
5:54
The Difference Between "Option" & "Confirmed"
Understand the two booking statuses: optional bookings held temporarily vs. confirmed reservations.
Bookings, Invoices & Payments
5:19
How to Manage Your Bookings, Invoices & Payments
A complete guide to viewing your booking history, accessing invoices and handling payments through the Hub.