For Travel Agencies

Ticket Shop — how checkout works

Everything you need to know about booking sport & event tickets through your SETTHub account — auto-login, invoice payment, delivery.

Two simple ways to book

SETT Hub partners book with their Hub access. Agencies without Hub access can still use card checkout with a 5% direct booking surcharge.

For SETT Hub partners

With SETT Hub account

Existing Hub partners are logged in with one click — agency data carries across automatically.

  • Auto-login from your SETTHub dashboard
  • Agency details pre-filled (address, VAT, country)
  • Additional option: invoice payment (for approved partners)
Recommended for partners who book regularly.
No Hub access

Card checkout +5%

No Hub account yet? Pick your tickets in the shop, continue with card checkout, enter your details and pay by card.

  • No Hub registration required for card checkout
  • First-time bookers welcome
  • 5% direct booking surcharge without Hub access
  • Live availability + live prices in EUR
Securely processed via Stripe (Visa, Mastercard, Amex).

1. Auto-Login from SETTHub

A single click from your SETTHub dashboard signs you in — no extra password, no retyping agency data.

SETTHub Dashboard

One click, pre-filled

When you click Open Ticket Shop on your SETTHub dashboard, we carry your agency details across automatically.

Inside the shop you are logged in as your agency — name, address, email, phone, country and VAT number are all pre-filled. You only fill in group leader + traveler details.

2. Checkout in 4 steps

Browse events → select tickets → fill forms → pay.

SETT Hub Partner-Registrierung
→ Become a SETT Hub partner
01

Find event

Search by sport, city, date or team across the full inventory in real-time.

02

Choose tickets

Pick category + quantity. Live stock, live pricing in EUR incl. markup. Add to cart.

03

Traveler details

Agency & leader pre-filled. Fill traveler passport + city of birth (required by suppliers).

04

Payment

Card (instant) or invoice payment for approved agency partners. Confirmation email + TIX invoice.

3. Payment options

All agencies can pay by card. Approved agency partners can additionally choose invoice payment — tickets ship immediately, invoice follows by e-mail.

Card Payment

Available to Hub partners and direct card bookers
  • Visa, Mastercard, Amex + SEPA (registered agencies)
  • Instant payment via Stripe
  • Tickets confirmed within minutes
  • Securely processed via Stripe
Hub partners: no card surcharge. Without Hub access: 5% direct booking surcharge is added at checkout.

Invoice Payment

Ticket shop only, approved agency partners
  • Invoice by e-mail (TIX-YYYY-NNNN)
  • Tickets dispatched immediately
  • Payment terms per your SETTHub agreement
  • Shown automatically when the agency is approved

4. Delivery, coupons, cancellations

Ticket delivery

E-tickets are sent by email as soon as they are released by the event organiser. Depending on the event, this may be anywhere from a few days before the event down to matchday itself. For security reasons, organisers deliberately release e-tickets as late as possible to prevent counterfeiting — this is a club protection measure, not a delay on our side.

Coupons

Apply a coupon code in the cart. Promotional codes (e.g. NEW-WEBSITE5 = 5% off) are validated server-side and applied before payment.

Cancellations

Once confirmed, sport-event ticket bookings are binding and non-refundable. Applies to card and invoice payments alike.

5. Questions?

We're here. Agencies typically get an answer within a few hours during office time.

General Support

support@s-e-t-t.com
AT +43 720 022 700 · DE +49 8131 385 3978 · Int +45 32 330 082

Sport Tickets specific

tickets@s-e-t-t.com
Handling, delivery, specific event questions

Ready?

Head back to the Ticket Shop and book your first event.

→ Open Ticket Shop